Solution Support
HelpDesk Services
Our HelpDesk operations and support go beyond traditional software vendor and in-house support offerings. We offer personalized support enabled by practitioners with deep practical experience, industry subject matter expertise, and in-depth software and technical knowledge. We establish simple and straight forward Service Level Agreements (SLA) with you to provide fast and timely responses and reduce your IT and support operational costs.
Additional Implementation Support
Application Installation and Maintenance
Hypercare (Go-Live Support)
Service Level Agreement (SLA)
Support Client Change Management Process (Project Change Management)
Support Client Communication Process (Project Communications)